What a product code can — and cannot — tell you

Start with the record

A product code connects you to information about a product, a batch or an individual unit. A useful result makes that level clear and shows the information that supports it.

A matching record means the code was found. It does not automatically mean that the physical item carrying the code is genuine. Labels and codes can be copied.

Compare what you can see

Read the result alongside the product in front of you. Look for differences in the brand, product name, pack size, batch and packaging image.

• Check that the record describes the item you intended to check.
• Read the scope of the code: product, batch or unit.
• Look for notices, dates, source information and any stated limitations.
• Keep the packaging and receipt if something needs to be reviewed.

Let the evidence set the conclusion

A registration check, an inspection report and an item-authentication method do not establish the same thing. PIVERS keeps those distinctions visible.

An unknown code is not proof of counterfeiting. It may fall outside the available records or use a different identification system. Treat an incomplete result as incomplete and seek clarification.

A code match identifies a record. It does not, by itself, authenticate the physical item.